Storage Norwood Green Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Norwood Green provides storage, removal and associated services to consumer and business customers. By placing a booking with us, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions:

Customer means the person, firm or company who requests services from Storage Norwood Green.

We, us, our means Storage Norwood Green as the provider of storage and removal services.

Services means any storage, removal, packing, handling, loading, unloading, transport, and any related services we agree to provide.

Goods means all items and effects that you ask us to handle, move, store or transport.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

We provide domestic and commercial storage and removal services, including collection and delivery of items to and from our storage facilities, subject to availability and suitability of access. The precise scope of services for each job will be set out in our quotation and booking confirmation.

Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures or fittings, or packing of goods unless expressly agreed in writing in advance.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation by contacting us and providing accurate details of the services required, including addresses, access arrangements, the volume and nature of goods, and any special handling requirements. Quotations are based on the information you provide. If this information is incomplete or inaccurate, we reserve the right to adjust the quotation or refuse the booking.

3.2 Acceptance of quotation

A Contract is formed only when you confirm acceptance of our quotation and we issue a booking confirmation. Verbal or written quotations do not in themselves constitute a binding Contract. All bookings are subject to availability of staff, vehicles and storage space on the requested dates.

3.3 Changes to bookings

If you wish to amend a booking, you must notify us as early as possible. Changes may result in an amended quotation and additional charges, particularly where the date, time, addresses, access conditions or volume of goods change. We will confirm any revised charges before proceeding.

3.4 Access and restrictions

At the time of booking you must inform us of any potential access issues, such as parking restrictions, narrow roads, internal stairs, lifts, or limited loading facilities. If access is more difficult than stated, we may apply additional charges to cover extra time, labour or specialist equipment.

4. Payments and Charges

4.1 Pricing

Our charges are based on the type and extent of services, distance travelled, the size of vehicle required, the number of staff, and the duration of work and storage. All prices will be stated in our quotation and, where applicable, will include any relevant taxes.

4.2 Deposits

We may require a deposit to secure a booking. The amount and due date of the deposit will be outlined in the quotation or booking confirmation. A booking is not considered fully confirmed until the required deposit is received by us.

4.3 Payment terms

Unless otherwise agreed in writing, payment for removal services is due in full no later than the commencement of the service on the removal day. Payment for storage services is due in advance for each storage period, typically monthly, from the date specified in your storage agreement. We accept common methods of payment as stated on our invoices or confirmations.

4.4 Late or non-payment

If you fail to pay any sums due under the Contract on time, we may without prejudice to our other rights suspend services, refuse to release goods from storage, or exercise a lien over your goods until all outstanding amounts are paid in full. We may also charge interest on overdue amounts at the statutory rate from the due date until payment is made in full.

4.5 Additional charges

We reserve the right to levy reasonable additional charges where:

The work takes longer than anticipated due to your delay or inaccuracy in describing access or volume of goods.

We are required to carry items by stairs or further than reasonably anticipated, or to use alternative routes or additional staff due to access limitations.

Waiting time arises due to keys, paperwork, or premises not being available at the agreed time.

We are asked to undertake extra services not included in the original quotation, such as packing, unpacking, dismantling or reassembly.

5. Cancellations and Postponements

5.1 Your right to cancel

You may cancel or postpone a booking by giving us written or verbal notice. The amount of notice you provide will determine whether any cancellation charges apply.

5.2 Cancellation charges

If you cancel more than seven days before the scheduled start of services, your deposit, if any, may be refunded subject to a reasonable administration fee. If you cancel within seven days and more than 48 hours before the service start time, we may retain some or all of the deposit or charge a percentage of the quoted fee.

If you cancel within 48 hours of the service start time, or on the day of service, we reserve the right to charge up to 100 percent of the quoted fee to cover our costs and loss of opportunity.

5.3 Our right to cancel

We may cancel the Contract or any part of it by giving you notice if:

You fail to pay any sums due by the required date.

You breach these Terms and Conditions in a material way and do not remedy the breach within a reasonable time after we have requested you to do so.

We are unable to carry out the work safely or lawfully due to your instructions, the condition of the goods, or the condition or access of premises.

Events beyond our reasonable control prevent us from providing the services despite our taking reasonable steps to do so.

In such circumstances, our liability will be limited to refunding any payments for services not yet provided, subject to deduction of reasonable costs incurred.

6. Your Responsibilities

You are responsible for:

Ensuring that all goods are properly packed, safe to handle and suitable for moving and storage, unless we have agreed to provide packing services.

Ensuring that all goods are prepared in accordance with manufacturer instructions, particularly appliances, and that they are fully defrosted, drained, and cleaned before removal or storage.

Ensuring that you have the legal right and authority to move and store the goods, and that no item is subject to third party ownership disputes, hire-purchase or similar agreements without disclosure.

Arranging suitable insurance for your goods if the standard liability and optional cover we offer do not meet your needs.

Ensuring that all valuables, important documents, jewellery, money and perishable items are removed and retained by you unless explicitly agreed in writing.

Providing appropriate access, parking permissions, and any permits required for our vehicles at both collection and delivery points.

7. Items We Do Not Accept

We do not accept for removal or storage any items that are prohibited or unsafe, including but not limited to:

Explosives, firearms, ammunition, fireworks or weapons.

Flammable or hazardous substances, including gas cylinders, paints, solvents, oils, chemicals and compressed gases.

Perishable goods, plants, food or any item requiring temperature-controlled storage.

Illegal goods, contraband, or any item the possession of which is unlawful.

Any other items that we reasonably consider to present a risk to property, persons or the environment.

If such items are handed to us without our knowledge, we may dispose of them without notice and without liability, and you will be responsible for any associated costs or losses.

8. Waste Regulations and Disposal

We operate in accordance with applicable waste management and environmental regulations. You must not use our services to dispose of waste unlawfully.

Where we agree to remove unwanted items or waste, this will be clearly identified and priced separately. We will handle such items in compliance with relevant regulations, using licensed facilities where required.

You must accurately describe the nature of any waste or unwanted items. If we discover items that are hazardous, prohibited, or incorrectly described, we may refuse to collect them, or if already collected, we may charge a reasonable additional fee for safe treatment, handling or disposal.

You remain responsible for any fines, penalties or claims arising from your failure to declare waste accurately or your attempt to dispose of prohibited or controlled items through our services.

9. Storage Terms

Where we provide storage facilities, the following additional terms apply:

9.1 Storage period

The minimum storage period and the storage charges will be stated in your storage agreement. Storage continues on a rolling basis until you or we give notice to terminate in accordance with that agreement.

9.2 Access to stored goods

Access to stored goods is by prior arrangement only and may be subject to reasonable charges. For security and safety reasons, we may require identification and may restrict access to specified times.

9.3 Non-payment for storage

If you do not pay storage charges when due, we may exercise a lien over your goods and ultimately, after giving reasonable notice, sell or dispose of some or all of the goods to recover sums owed and reasonable costs of sale or disposal. Any remaining balance, if any, will be held for your benefit.

10. Our Liability

10.1 Standard liability

We will exercise reasonable skill and care in providing our services. Our liability for loss of or damage to goods arising from our negligence or breach of Contract is limited to a reasonable amount per item and per consignment, as stated in our quotation or storage agreement, unless you have arranged additional cover with us in writing.

10.2 Exclusions

We are not liable for:

Loss or damage arising from your failure to pack goods properly when we have not provided packing services.

Loss or damage to fragile items, including but not limited to glass, china, artwork, electronics and instruments, where these are not professionally packed or where we have advised that additional protection is required and this has not been provided.

Loss of profits, anticipated savings, business interruption, or any indirect or consequential loss, even if we were advised of the possibility of such loss.

Normal wear and tear, minor scuffs, scratches or marks that reasonably arise from handling and transport.

Loss or damage resulting from inherent defects, pre-existing damage, atmospheric or climatic conditions, or deterioration of perishable or unstable goods.

10.3 Maximum liability

Our total liability in respect of any one event or series of connected events will not exceed the value of the goods or the limit stated in our quotation or storage agreement, whichever is lower, unless expressly agreed otherwise in writing.

10.4 Claims

You must notify us in writing of any visible loss or damage as soon as reasonably possible and no later than seven days after completion of the services, and in any event before the goods are further moved, unpacked extensively, or disposed of. For loss or damage discovered later, you must notify us within a reasonable period after discovery and provide evidence of the condition and value of the goods.

11. Insurance

We recommend that you maintain adequate insurance cover for your goods for the full duration of the removal and any storage period. We may offer additional cover at your request, subject to acceptance and payment of the applicable premium. Details of any such cover will be provided separately and do not alter or extend our liability under these Terms and Conditions unless expressly stated.

12. Events Beyond Our Control

We are not liable for any delay, failure or inability to perform our obligations where this is caused by events or circumstances beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, traffic delays, mechanical breakdowns not caused by our negligence, strikes, acts of terrorism, war, pandemics, or actions of public authorities.

Where such events occur, we will take reasonable steps to minimise the effect on the services and, where possible, reschedule or adapt the work. If performance is substantially affected, either party may cancel the affected part of the services, subject to a fair allocation of costs incurred up to that point.

13. Complaints

If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so we can seek to resolve it. We may ask for written details of your complaint and any supporting evidence. We will aim to investigate and respond within a reasonable timeframe.

14. Data Protection and Privacy

We collect and process personal information about you in order to provide our services, administer your account, and meet our legal obligations. We will handle your personal information in a secure manner and only retain it for as long as reasonably necessary for these purposes or as required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

We may transfer our rights and obligations under the Contract to another organisation, but this will not affect your rights or our obligations. You may not transfer your rights or obligations without our prior written consent.

No person other than you and us shall have any rights to enforce any term of this Contract.

These Terms and Conditions, together with any quotation, booking confirmation and storage agreement, constitute the entire agreement between you and us and supersede any previous understandings or representations, whether oral or written, relating to the subject matter.